Frequently Asked Questions

What is your delivery schedule?

We deliver from Mondays to Fridays only. No delivery on Saturday, Sunday and Public Holidays. If meal delivery falls on a Public Holiday, the meal shall be replaced on another day.

Delivery hours: Lunch (10.00am – 1.30pm) & Dinner (3.30pm – 7pm).

What locations do you deliver to?

We deliver to most parts of Singapore except for the CBD district and certain parts of Central Singapore.

** Please check that we do deliver to your location before ordering.

Download (right click and save) a detailed copy of the areas we DO NOT deliver to here »

Please contact us if you want further clarification on our delivery areas.

How soon will my meal delivery service starts?

You must place your order at least 2 working days in advance.

How are my meals served?

All our meals are served in disposable food containers. There is no need to wash up or for us to pick up anything after your meals are consumed.

How do I pay for your Tingkat Delivery service?

We accept either Bank Transfer Or Cheque Payment. Once your order has been placed via our website, our staff will contact you shortly with the payment details. The full payment is to be paid on the First Day of delivery.

Do you have a refund policy?

Once payment has been made, there will be no refund should you decide to terminate the service before the entire month.

Can I postpone a meal?

You can postpone a meal. For meal postponement, you can only do so maximum 1 day a week.

If you are intending to dine out, please notify us at least 1 day in advance before 5pm. The meal will be pushed back to a later date.

Tingkat Delivery Service

Get Savory Home-Cooked Meals Delivered Right To Your Home