FREQUENTLY ASKED QUESTIONS
General & Tingkat Meals
What are your operating hours?
We are open from 9.00am to 6.00pm (Mondays to Fridays). We are closed on Saturdays, Sundays and Public Holidays.
How are your tingkat meals served?
Our tingkat meals are served in food grade, microwaveable and disposable containers. Liquids are properly sealed to prevent spillage. There is no need to wash or for us to pick up after your meal consumption.
Am I able to select your tingkat dishes?
Unfortunately, we don’t have this option as we follow the weekly tingkat menu strictly. Do check back on our menu page for weekly tingkat menus. Due to the seasonal nature of vegetable and product availability, we reserve the right to change the menu without notice.
How many dishes will there be?
We have the option for you to choose either 1 Soup + 3 Dishes or 4 Dishes. You may also opt for White rice, Brown rice or No rice.
Does your tingkat meal contain MSG?
We believe that tingkat food should be well-balanced, tasty and nutritious. Hence there is no MSG added.
Are your tingkat meals kid-friendly?
Yes, our tingkat meals are perfect for couples and families with toddlers. Kindly tick the box “No Spicy” and “No Fish with Bones” when placing your order, especially for toddlers.
Will the food be warm upon receiving them?
The food is expected to reach our customers at room temperature, and as such we would always recommend our customers to keep the food in the refrigerator upon receiving the food, and heat up prior to consuming the food, for hygiene reasons.
I do not take certain ingredients, can I request to omit them from my meals?
We can only arrange for special requirements such as:
No Fish with Bones
Am I still able to make changes after placing my order?
There will be an administrative fee of $25.00 ($27.00 w/GST) per amendment imposed for any amendments (excluding postponing of meal) after order has been confirmed.
Are you Halal certified ?
Our sincere apologies, we are not.
Delivery & Service Fulfillment
How many days in advance should I place my order?
Kindly place your order online at least 3 working days in advance. Our customer service team will email you invoice as confirmation as soon as possible to confirm your order.
What is your delivery schedule?
We deliver from Mondays to Fridays only. There is no delivery on Saturdays, Sundays and Public Holidays. If meal delivery falls on a Public Holiday, the meal will be pushed back to the next available delivery date.
Lunch: 10.00am to 1.30pm
Dinner: 3.30pm to 7.00pm
Which locations do you deliver to?
We deliver to most parts of Singapore (residential) except CBD district, certain parts of Central Singapore and Sentosa. Certain addresses comes with delivery surcharge of S$5.00 ($5.40 w/ GST) per meal per trip.
** For industrial and commercial addresses, please check that we are able to deliver to your location before placing your order.
Non-Delivery Areas and Town Areas
For further clarifications, please contact our customer support via WhatsApp on bottom right of page.
Why do you not deliver to some areas in Singapore?
To ensure customers get their meals delivered on time, we avoid certain areas in Singapore with chronic traffic congestion / problems that impact our schedule. Please check that we are able to deliver to your location before placing your order. See non-delivery areas and town areas here.
Will there be any charges for Condominium addresses?
No there isn’t. However, do ensure our delivery crew is able to access to your unit to deliver your meal via intercom or reaching you via your mobile. Please be advised that in the event if we are unable to access your unit due to any building management restriction and if you are uncontactable after several phone call attempts, we will continue with our delivery and your meal will be forfeited. For unsuccessful delivery attempts, if customers request us to reattempt to deliver, a re-delivery charge of $5.80 ($6.26 w/ GST) per location shall apply.
What if I’m not home when my delivery arrives?
Not a problem! We don’t require a signature for the delivery of your Tingkat meals, so if you aren’t home, you’ll still receive your meals.
To ensure the health and safety for you and our delivery crew, we will adopt contactless delivery options for door-step deliveries, which will be conducted in the following manner:
- We will ring your door bell or knock on the door as usual and step away from the door at a safe distance. If the recipient is at home to collect the meals, we will do a verbal confirmation of the recipient through the door before leaving the item at the doorstep for collection. Recipients are advised to open their door and collect the meal only after the delivery crew leaves.
- If there’s no one at home, we will hang the meal at your gate.
Can I request for specific time for the delivery of my Tingkat meals?
It is not possible as our delivery crew are assigned multiple locations across Singapore.
Lunch: 10.00am to 1.30pm
Dinner: 3.30pm to 7.00pm
However, we try our best to ensure customers receive their meals at approximately the same time frame daily. Do provide an allowance of 30 – 45 minutes for bad weather and adverse traffic conditions. Your kind understanding is much appreciated.
Am I able to change my delivery address in the midst of the duration of my meal package？
Yes you are able to do so, as long as your updated address falls under our delivery areas. Kindly inform us at least 2 working days in advance at 6980 5608 or WhatsApp to 9388 2092.
Can I postpone my meal due to change in schedule?
We can only allow postponement of meal maximum 1 day in a week. Kindly inform us at least 2 working days in advance at 6980 5608 or WhatsApp to 9388 2092. We will postdate the meals and have them delivered till the end of the number of meals that you have booked. In the event that the meal has to be cancelled without sufficient notice given, there will no meal replacement nor refund.
Will my tingkat meal packages be automatically renew?
We will not automatically renew for you unless you’ve informed us at least 2 working days in advance before your current meal package ends at 6980 5608 or WhatsApp to 9388 2092 or you’ve checked on the “Auto-Renewal” box when ordering online.
For auto-renewal, we will email you the new invoice with the payment link, 5 to 7 days before the end of your current meal package. You may terminate the new order by informing us 2 days in advance (before 5.00pm) before the new deliveries start.
Should you decide to cancel your auto-renewal subscription, kindly inform us at least 2 working days in advance before your current meal package ends at 6980 5608 or WhatsApp to 9388 2092.
What is your mode of payment?
PayNow Corporate Or Scan & Pay (Please indicate invoice number as Bill Reference number)
(OCBC) UEN No.: 201300123G
Internet Bank Transfer (Please indicate invoice number as Bill Reference number)
Bank Code: 7339 (OCBC)
Branch Code: 643 (Causeway Point Branch)
Account Number: 643-014798-001 (RICHFOOD GROUP PTE LTD)
Credit Card, Debit Card, PayPal
Payment must be paid in full before or on the first day of delivery. We reserve the right to terminate service if payment is not fully received on time.
Termination & Refund
Can I terminate in the midst of my meal package? Will you do a refund?
Should you decide to terminate your meal package after full payment has been made, there will be no refund. No reinstatement is allowed once cancellation is done.